Add the products you would like to your basket, open the basket and continue to checkout. At checkout, enter your delivery address, choose an available payment method and review the order before paying. We will email an order confirmation after the order has been placed successfully.

No. You can place an order without creating an account. Creating an account is optional, but it makes it easier to view your order history and keep your customer details together for future visits.

The payment methods available to you are shown at checkout and at the bottom of our website. Depending on your country, currency and device, these may include American Express, Apple Pay, Bancontact, BLIK, Google Pay, iDEAL Wero, Klarna, Maestro, Mastercard, MobilePay, PayPal, Shop Pay, UnionPay and Visa.

We do not accept payment by bank transfer.

Yes. Payments are completed through Pantry's secure Shopify checkout and the payment provider selected at checkout. Pantry does not receive your complete card details.

Yes, provided the carrier has not collected the order. Contact us as soon as possible at hello@pantry.me or through WhatsApp and include your order number.

Before carrier collection, you can request:

- Cancellation of the order
- A change to the delivery address
- An order or delivery instruction
- Another reasonable correction to the order

Once the parcel has been collected, we can no longer cancel the shipment or guarantee that an address or instruction can be changed.

Occasionally, a product may become unavailable after an order has been placed.

If it is the only product in the order, we will cancel the order and issue a refund. If the order contains several products, we will contact you so that we can agree on how to proceed.

First check your spam or junk folder and confirm that the payment was completed. If you still cannot find the confirmation, contact us with the name and email address used at checkout so that we can check the order.

Yes. Enter the recipient's complete delivery address at checkout. Please contact us before the carrier collects the parcel if you need to add a short order instruction. Prices and legally required information may still appear on product packaging or customs documents.

Products generally have at least three months of shelf life remaining when the order is dispatched. Some niche products, such as certain dried sausages, naturally have a shorter shelf life and may be an exception.

If a particular best-before or use-by date is important to you, contact us before ordering. We will be happy to check the current stock where possible.

Use the information on the product page as a guide and always read the label on the product you receive before consuming it. Manufacturers can change recipes, ingredients and packaging without notice.

If you have an allergy, intolerance or other dietary requirement, contact us before ordering and tell us which product you are considering. We cannot provide medical advice or guarantee that a product is suitable for a particular diet unless the manufacturer explicitly states this.

Yes. Manufacturers occasionally update packaging, labels or product presentation before new images become available. The product name, size and description on the product page should be used to identify the item. Contact us before ordering if a particular version or package is important to you.

Yes. We use special heat-insulated packing for sensitive products such as chocolate when conditions require it. However, insulation cannot guarantee that a product will remain unaffected by heat throughout an international journey.

During warm weather:

- Avoid ordering heat-sensitive products during extreme conditions.
- Follow the tracking so that the parcel can be brought inside promptly.
- If you may be away, make sure the carrier has a safe, shaded place to leave the parcel where local delivery options permit this.

Damage caused solely by exposure to heat in extreme weather cannot always be prevented. Contact us if your order arrives with a problem and we will review the circumstances.

Of course. Email hello@pantry.me or contact us through WhatsApp. Include the product name or a link to the product page and tell us what you would like us to check.

We deliver Dutch and European food and drinks from the Netherlands to more than 220 countries and territories. We do not currently deliver to addresses in the Netherlands.

We normally need 1-4 business days to pick, check and pack an order before it is handed to the carrier. Weekends and public holidays are not counted as business days.

Shipping depends on the delivery country and the total packed weight of the order. Use our Shipping & Delivery page to check the current rate, assigned carrier and estimated transit time. The exact shipping charge is shown at checkout.

Our shipping prices include packing, handling and VAT where applicable. Local import duties, taxes and customs fees outside the EU are not included.

We use a fixed carrier for each destination. Depending on the country, the parcel is sent with DPD, PostNL or FedEx. The carrier for your destination is shown on the Shipping & Delivery page.

Yes. Every shipping service includes tracking. We automatically email the tracking link after dispatch, and the carrier sends delivery updates by email.

Parcels are insured for loss or damage up to EUR 500, subject to the carrier's investigation and claim conditions.

Orders delivered outside the European Union may be subject to import duties, taxes or customs-handling fees. These charges are set by the destination country and are the recipient's responsibility.

The weight shown on food packaging is usually the product's net content. Shipping is calculated using the packed weight, which also includes the product packaging, shipping box and protective materials needed to send the order safely.

One order can weigh no more than 30 kg. If you would like to order more, divide the products between two or more separate orders. Shipping is calculated separately for each order.

For full details, current rates and estimated transit times, visit our Shipping & Delivery page.

Food and drink products cannot normally be returned after delivery because they cannot safely be resold after they have been delivered to a consumer. Perishable products and opened sealed products may also be excluded from the right of withdrawal.

Do not send a product back without contacting us first. This does not affect your statutory rights if a product is damaged, faulty, incorrect or otherwise not as described. Please read our Refund Policy for the complete terms.

Contact us at hello@pantry.me or through WhatsApp and include:

- Your order number
- A short description of the problem
- Clear photographs of the product, parcel and shipping label when relevant
- A photograph of any damage to the shipping box and protective packaging

Please keep the product and all packaging while we review the problem. We assess each case individually and resolve valid problems with a replacement or refund.

Check the latest tracking update first. If the tracking has not changed for an unusual length of time or the parcel appears to be lost, contact us with your order number. We will investigate with the carrier and keep you informed.

We do not impose a separate Pantry reporting deadline, but please contact us as soon as reasonably possible. Prompt photographs and packaging information make it easier to investigate damage or make a carrier claim.

Customers are responsible for providing a complete and correct delivery address and for collecting parcels within the period set by the carrier.

If a parcel is returned because the address was incorrect or incomplete, or because it was not collected from a parcel shop in time, the original shipping costs will not be refunded. Contact us so that we can discuss the returned products and any possible reshipment.

Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to show the refund after Pantry has processed it.

An account makes it easier to view your order history and order information and to keep your customer details together for future visits. Creating an account is optional and does not prevent you from ordering as a guest.

Select the account icon in the website header or visit the My account page, then follow the sign-in instructions. Use the same email address that you used for your Pantry orders.

We use your information to operate the store, process orders, arrange delivery, provide customer service and meet our legal obligations. Our Shopify store and selected service providers process the information needed to provide these services. Please read our Privacy Policy for details about the information collected, why it is used and your rights.

No. Payments are handled through Shopify's secure checkout and the payment provider selected during checkout. Pantry does not receive your complete payment-card details.

We do not currently have a separate wholesale website or dedicated business team, but we do offer discounts for business buyers and are happy to discuss what may be possible.

Email hello@pantry.me with the products or brands you need, approximate quantities, delivery country and expected ordering frequency. We will review the request and let you know how we can help.

Yes. Send us the product list, quantities and delivery destination. Availability, pricing and shipping will depend on the order and destination.