Need help with an order, a product or delivery? You are welcome to contact Pantry at any time. We normally reply within 24 hours on business days.

Email us at hello@pantry.me or use the contact form below.

How we can help

• Questions about an order, payment, tracking or delivery
• Requests to cancel or change an order before it has been collected by the carrier
• Questions about products, ingredients or a specific best-before date
• Help with a damaged, incorrect, delayed or missing order
• Enquiries about larger or business orders

Contacting us about an order

Please include your order number and the email address used at checkout. If an item arrived damaged or incorrect, photographs of the product and parcel may help us resolve the problem more quickly.

Order changes, cancellations and address corrections are possible until the parcel has been collected by the carrier. Contact us as soon as you can, as we cannot change the delivery address after collection.

Business orders

Pantry does not have a separate wholesale website, but we do offer discounts for business buyers and larger orders. Tell us what you need and where it needs to go, and we will be happy to see what we can do.

Useful information

For quick answers, visit our Help & FAQ. Current rates, carriers and delivery estimates are available on our Shipping & Delivery page. Our registered company information can be found under Business Details.