We deliver Dutch and European food and drinks from the Netherlands to more than 220 countries and territories. Every order is picked, checked and carefully packed before it is handed to the carrier assigned to your destination.

We do not currently deliver to addresses in the Netherlands.

Prepared in 1-4 business days

We normally need 1-4 business days to pick, check and pack your order before dispatch.
Tracked from dispatch

Every parcel includes tracking. We email your tracking link automatically when the order has been shipped, followed by carrier updates during delivery.
Insured up to EUR 500

Parcels are insured for loss or damage up to EUR 500, subject to the carrier's investigation and claim conditions
Clear, all-in shipping prices

Our shipping prices include packing, handling and VAT where applicable. Orders delivered outside the EU may still incur local import charges.

Check your shipping cost

Select your delivery country and total packed weight to see the current rate, carrier and estimated transit time.

Delivery country or territory

Total packed weight

Prices are in euros and include packing, handling and VAT where applicable. The checkout price is authoritative. Transit estimates begin after Pantry's 1-4 business-day preparation period and are not guaranteed delivery dates.

When will my order arrive?

Your total estimated delivery time consists of two parts:

1. Preparation: 1-4 business days for Pantry to pick, check and pack the order.
2. Carrier transit: the estimated number of business days shown for your destination after dispatch.

For example, if the carrier estimate is 3 business days, the total estimated time is approximately 4-7 business days from the date you order.

Typical carrier guidance:

DPD - Usually about 2-8 business days for the European destinations in DPD's published delivery table, depending on the country
PostNL Country-specific. Examples include Cyprus 4-8, Canada 5-9, Japan 4-8 and Australia 9-13 business days
FedEx Typically 2-5 business days

These are estimates, not guarantees. Customs processing, public holidays, severe weather, carrier disruption and remote or island destinations can make delivery take longer.

Order confirmed

You receive an order confirmation after completing checkout.
Picked and packed

We prepare your order in the Netherlands. This normally takes 1-4 business days.
Shipped with the assigned carrier

Depending on the destination, your parcel is sent with DPD, PostNL or FedEx.
Tracking sent by email

As soon as the parcel has been dispatched, we email your tracking link. You will also receive delivery updates by email.

Customs, duties and local taxes

Orders delivered outside the European Union may be subject to import duties, taxes or customs-handling charges. These charges are set by the destination country and are not included in Pantry's product or shipping prices. The recipient is responsible for paying any charges requested by local authorities or the delivery carrier.

Customs processing can occasionally delay a parcel. Pantry cannot control or guarantee customs-clearance times.

Please check your delivery address

Customers are responsible for providing a complete and correct delivery address. Please check the recipient name, street and house number, postcode, city and country carefully before placing the order.

If a parcel cannot be delivered because the address supplied was incorrect or incomplete, or if it is returned because it was not collected from a parcel shop in time, the original shipping costs will not be refunded.

This does not limit any statutory refund rights.

Frequently Asked Questions

Shipping

How quickly will my order be dispatched?

Orders are normally prepared and dispatched within 1-4 business days. Weekends and public holidays are not counted as business days.

How much does shipping cost?

Shipping costs depend on the delivery country and total packed weight of the order. Use the rate finder on this page for an estimate. The exact charge is shown at checkout.

What is included in the shipping price?

The displayed shipping price includes packing, handling and VAT where applicable. Import duties, taxes and customs fees outside the EU are not included.

Which carrier will deliver my order?

We use a fixed carrier for each destination. Depending on the country, your order will be sent with DPD, PostNL or FedEx. The assigned carrier is shown in the shipping-rate finder.

Can I choose a different carrier?

No. We use the carrier assigned to the destination so that we can provide a consistent service and price.

Can I track my parcel?

Yes. Every service includes tracking. We automatically email the tracking link when your order has been shipped, and you will receive shipping updates by email.

Is my parcel insured?

Parcels are insured for loss or damage up to EUR 500, subject to the carrier's investigation and claim conditions.

Do you deliver to the Netherlands?

No. We currently ship internationally from the Netherlands but do not deliver to addresses within the Netherlands.

Will I have to pay customs charges?

Orders delivered outside the EU may be charged import duties, taxes or customs-handling fees by the destination country. The recipient is responsible for these charges.

What happens if my order weighs more than 30 kg?

One order can weigh no more than 30 kg. If you would like to buy more than 30 kg, please divide the items between two or more separate orders. Shipping is calculated separately for each order.

What happens if I enter the wrong address or do not collect my parcel?

Please check the delivery address carefully before placing the order and collect the parcel within the period specified by the carrier. If the parcel is returned because the address was incorrect or incomplete, or because it was not collected from a parcel shop in time, the original shipping costs will not be refunded.

This does not limit any statutory refund rights.

What should I do if my parcel is delayed, lost or damaged?

Email us at hello@pantry.me as soon as possible and include your order number. For damage, please keep the parcel and packaging and send clear photographs so that we can investigate the issue with the carrier.

Have a question about shipping or an existing order? Email us at hello@pantry.me and we will be happy to help.

Shipping & Delivery

Message us on WhatsApp

WhatsApp: +31 85 203 3933
WhatsApp messages only. This number cannot receive phone calls.